Per Ticket Support

Tickets are purchased on a monthly basis. A ticket is defined as containing a response from our support staff member.Please note that while a ticket with one response from our team is counted as one Complete ticket (This includes escalated Tickets). a ticket with 20 responses from our team is also counted as one complete ticket. You many contact our sales department sales@24x7technicalsupport.net if you have more then 150 tickets on average per month.

Communication with Datacenters
Communication with Datacenters
  • For Server reboots (Via ticket, Remote Console etc...)
  • Related in any technical aspect.
150 Tickets Support
150 Tickets Support
  • Manage tickets using your helpdesk (Kayako, PerlDesk etc...)
  • Unlimited administration & Server management
  • Escalate tickets to concerned department if needed (Abuse, Sales or biling)
Server Management
Server Management
  • Full Server Management
  • Server Security
  • Server & OS Upgrades
  • Server Optimization
Basic Security
Basic Security
  • Server securing and hardening
  • Firewall installation & configurations.
  • Re-secure a server after intrusion.
Control Panel and OS Support
Control Panel and OS Support
  • Cpanel, Plesk, DirectAdmin, Helm CentOS, Fedora, RHEL or FreeBSD
  • Fixing license issues, spamming, abuse or server load issues.
Response time 30 minutes
Response time 30 minutes
  • Initial response time 30 mins
  • Resolution time Max 6 hours, Though tickets are resolved within 1 hour
Ticket Slabs
Ticket Slabs
  • 150 Tickets $3.50 per ticket
  • 150 Tickets $3.50 per ticket
Third Party scripts support
Third Party scripts support
  • Installing, configuring scripts like Joomla, WordPress, Mambo and other fantastico based scripts.
  • Server monitoring software like Nagios etc.
  • Advance application installations (FFMPEG, phpMotion and many more)
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We Proudly Support

Cpanel, SolusVM, Plesk, Plain Servers, Windows Servers Website Panel and Cloud Control Panels

We Proudly Support