Graveyard Only Plan

Graveyard Only Plan

Our Sleepwell plan offers unlimited ticket plus live chat supports in your night shifts when you already have daytime staff and want a solution for your night shifts. Our team works 12 hours, 7 days a week and provides unlimited tickets and live chat support on unlimited servers.

Unlimited Tickets Support
Unlimited Tickets Support
  • Manage tickets using your helpdesk (Kayako, PerlDesk etc...)
  • Escalate tickets to the concerned department if needed
Server Management
Server Management
  • Full Server Management plan
  • Server Security
  • Service optimization
  • Linux (Cpanel, Plesk & DirectAdmin) Windows(Plesk & Helm)
Services Optimization
Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, qmail, MailEnable etc...)
  • and many more...
Basic & Advance Security
Basic & Advance Security
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening
  • RootKit and root access alerts
  • Re-Secure a server after intrusion
  • and many more...
Response time 30 minutes as per SLA
Response time 30 minutes as per SLA
  • Initial response within 30 mins to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department (Sales or Billing)
  • Pre-Sales support
  • Get necessary details from clients to fix the issues quickly.
Communication with Datacenters
Communication with Datacenters
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues (Hardware, Reboots or upgrades)
24x7 Server Monitoring
24x7 Server Monitoring
  • Techs will be Monitoring the server 24x7.
  • Restart services if necessary
  • Fix issues if any of the services have problems
Third Party scripts support
Third Party scripts support
  • Installing, configuring scripts like Joomla, WordPress, Mambo and other fantastico based scripts.
  • Server monitoring software like Nagios etc.
  • Advance application installations.
Risk Free Trial: 3 days 12 hours only
Risk Free Trial: 3 days 12 hours only
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Cpanel, SolusVM, Plesk, Plain Servers, Windows Servers Website Panel and Cloud Control Panels

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